General information

GUARANTEES
NIDO guarantees 24 months from the date of purchase of the product, 6 months on consumables (pH probe, EC probe and dosing pumps). It is important to keep the receipt or invoice in order to claim the warranty. NIDO guarantees the product against manufacturing defects, provided the product is used in accordance with the instruction manual. If a valid proof of purchase is presented and we determine that the product is defective, NIDO may, at its option, repair the product with new or reconditioned parts or replace the product with a new or reconditioned product. Any part replaced by NIDO shall become its property. If a part or product is discontinued, NIDO may, at its option, replace it with a functionally equivalent replacement part or product as an accommodation in full satisfaction of the warranty.

WHAT DOES THE WARRANTY NOT INCLUDE?
The warranty does not cover the replacement of items subject to wear and tear:

  • Cosmetic damage such as stains, scratches or dents.
  • Damage caused by accidents, misuse, neglect or handling of the product not in accordance with the instruction manual, or failure to maintain and care for the product as recommended in the manual.
  • Damage caused by the use of parts or accessories not manufactured or recommended by NIDO.
  • Damage caused by transport or shipping of the product.
  • Product repaired or modified by unauthorised personnel.
  • Products with incomplete or missing serial numbers.
  • Damage to or wear of the pH or EC probe.
  • Damage or wear to the dosing pump tubing.
  • NIDO is not liable for incidental or other consequential damage to the product.
  • Damage resulting from power fluctuations or interruptions not attributable to NIDO.
  • Damage caused by the installation or use of unauthorized software or modifications to the product’s original firmware.
  • Damage caused by improper cleaning or use of non-recommended chemicals.
  • Damage caused by use in unsuitable environments.
  • Costs associated with the removal or reinstallation of the product.
  • Loss of data or information stored in the product.
  • Shipping or transportation costs for returning the product for repair or replacement.

NIDO does not guarantee against material deterioration due to handling, in particular the replacement of pH probes, nor against damage due to drying out of the probes, nor against wear and tear and the natural ageing process of the product, nor against damage caused by accidents or improper use. NIDO does not guarantee in the event of failure to observe the precautions for use. NIDO LAB is a registered trademark of NIDO.

NIDO Industrial/NIDO ONE V2 is a measurement and control device for hydroponic cultivation and is in no way responsible for the outcome of the cultivation.

  • HOW TO RECYCLE THIS PRODUCT
    This symbol indicates that this product must be disposed of separately from household waste in accordance with current regulations. When the product reaches the end of its life cycle, it must be disposed of at official collection points. Separating and recycling the product helps to conserve raw material reserves and ensures that health and environmental guidelines are met during recycling.